Context: A deeper understanding of human factors in software engineering (SE) is essential for improving team collaboration, decision-making, and productivity. Communication channels like code reviews and chats provide insights into developers' psychological and emotional states. While large language models excel at text analysis, they often lack transparency and precision. Psycholinguistic tools like Linguistic Inquiry and Word Count (LIWC) offer clearer, interpretable insights into cognitive and emotional processes exhibited in text. Despite its wide use in SE research, no comprehensive review of LIWC's use has been conducted. Objective: We examine the importance of psycholinguistic tools, particularly LIWC, and provide a thorough analysis of its current and potential future applications in SE research. Methods: We conducted a systematic review of six prominent databases, identifying 43 SE-related papers using LIWC. Our analysis focuses on five research questions. Results: Our findings reveal a wide range of applications, including analyzing team communication to detect developer emotions and personality, developing ML models to predict deleted Stack Overflow posts, and more recently comparing AI-generated and human-written text. LIWC has been primarily used with data from project management platforms (e.g., GitHub) and Q&A forums (e.g., Stack Overflow). Key BSE concepts include Communication, Organizational Climate, and Positive Psychology. 26 of 43 papers did not formally evaluate LIWC. Concerns were raised about some limitations, including difficulty handling SE-specific vocabulary. Conclusion: We highlight the potential of psycholinguistic tools and their limitations, and present new use cases for advancing the research of human factors in SE (e.g., bias in human-LLM conversations).

The handover (HO) procedure is one of the most critical functions in a cellular network driven by measurements of the user channel of the serving and neighboring cells. The success rate of the entire HO procedure is significantly affected by the preparation stage. As massive Multiple-Input Multiple-Output (MIMO) systems with large antenna arrays allow resolving finer details of channel behavior, we investigate how machine learning can be applied to time series data of beam measurements in the Fifth Generation (5G) New Radio (NR) system to improve the HO procedure. This paper introduces the Early-Scheduled Handover Preparation scheme designed to enhance the robustness and efficiency of the HO procedure, particularly in scenarios involving high mobility and dense small cell deployments. Early-Scheduled Handover Preparation focuses on optimizing the timing of the HO preparation phase by leveraging machine learning techniques to predict the earliest possible trigger points for HO events. We identify a new early trigger for HO preparation and demonstrate how it can beneficially reduce the required time for HO execution reducing channel quality degradation. These insights enable a new HO preparation scheme that offers a novel, user-aware, and proactive HO decision making in MIMO scenarios incorporating mobility.

This paper demonstrates that simple features available during the calibration of a brain-computer interface can be utilized for source data selection to improve the performance of the brain-computer interface for a new target user through transfer learning. To support this, a public motor imagery dataset is used for analysis, and a method called the Transfer Performance Predictor method is presented. The simple features are based on the covariance matrices of the data and the Riemannian distance between them. The Transfer Performance Predictor method outperforms other source data selection methods as it selects source data that gives a better transfer learning performance for the target users.

This paper presents our findings on the automatic summarization of Java methods within Ericsson, a global telecommunications company. We evaluate the performance of an approach called Automatic Semantic Augmentation of Prompts (ASAP), which uses a Large Language Model (LLM) to generate leading summary comments for Java methods. ASAP enhances the $LLM's$ prompt context by integrating static program analysis and information retrieval techniques to identify similar exemplar methods along with their developer-written Javadocs, and serves as the baseline in our study. In contrast, we explore and compare the performance of four simpler approaches that do not require static program analysis, information retrieval, or the presence of exemplars as in the ASAP method. Our methods rely solely on the Java method body as input, making them lightweight and more suitable for rapid deployment in commercial software development environments. We conducted experiments on an Ericsson software project and replicated the study using two widely-used open-source Java projects, Guava and Elasticsearch, to ensure the reliability of our results. Performance was measured across eight metrics that capture various aspects of similarity. Notably, one of our simpler approaches performed as well as or better than the ASAP method on both the Ericsson project and the open-source projects. Additionally, we performed an ablation study to examine the impact of method names on Javadoc summary generation across our four proposed approaches and the ASAP method. By masking the method names and observing the generated summaries, we found that our approaches were statistically significantly less influenced by the absence of method names compared to the baseline. This suggests that our methods are more robust to variations in method names and may derive summaries more comprehensively from the method body than the ASAP approach.

Software systems are inherently complex. In addition, any ML model is, at its core, probabilistic in nature and hence, suffers from the challenge of uncertainty [2, 3, 4]. The complexity of a software system combined with the non-deterministic nature of an ML model can introduce variability - the phenomenon where a piece of software behaves differently when the development or the runtime environment changes although the internal software artifacts such as code, and input data are exactly the same. In practice it is very likely that development and deployment environments are different, hence, understanding how an ML model may behave differently after deployment compared to how it behaved in the development environment is a crucial aspect of AI-based software development. For example, an arbitrary face recognition system achieving an F1-score of, say 0.9, in the development environment does not guarantee that it will on average achieve a similar F1-score once deployed in a different environment configuration.

Capturing users' engagement is crucial for gathering feedback about the features of a software product. In a market-driven context, current approaches to collect and analyze users' feedback are based on techniques leveraging information extracted from product reviews and social media. These approaches are hardly applicable in bespoke software development, or in contexts in which one needs to gather information from specific users. In such cases, companies need to resort to face-to-face interviews to get feedback on their products. In this paper, we propose to utilize biometric data, in terms of physiological and voice features, to complement interviews with information about the engagement of the user on the discussed product-relevant topics. We evaluate our approach by interviewing users while gathering their physiological data (i.e., biofeedback) using an Empatica E4 wristband, and capturing their voice through the default audio-recorder of a common laptop. Our results show that we can predict users' engagement by training supervised machine learning algorithms on biometric data (F1=0.72), and that voice features alone are sufficiently effective (F1=0.71). Our work contributes with one the first studies in requirements engineering in which biometrics are used to identify emotions. This is also the first study in software engineering that considers voice analysis. The usage of voice features could be particularly helpful for emotion-aware requirements elicitation in remote communication, either performed by human analysts or voice-based chatbots, and can also be exploited to support the analysis of meetings in software engineering research.

The latest advancements in machine learning, specifically in foundation models, are revolutionizing the frontiers of existing software engineering (SE) processes. This is a bi-directional phenomona, where 1) software systems are now challenged to provide AI-enabled features to their users, and 2) AI is used to automate tasks within the software development lifecycle. In an era where sustainability is a pressing societal concern, our community needs to adopt a long-term plan enabling a conscious transformation that aligns with environmental sustainability values. In this paper, we reflect on the impact of adopting environmentally friendly practices to create AI-enabled software systems and make considerations on the environmental impact of using foundation models for software development.

The e-commerce systems are being tackled from commerce behavior and internet technologies. Therefore, trust aspect between buyer-seller transactions is a potential element which needs to be addressed in competitive e-commerce industry. The e-commerce industry is currently handling two different trust approaches. First approach consists on centralized mechanism where digital credentials/set of rules assembled, called Policy based trust mechanisms . Second approach consists on decentralized trust mechanisms where reputation, points assembled and shared, called Reputation based trust mechanisms. The difference between reputation and policy based trust mechanism will be analyzed and recommendations would be proposed to increase trust between buyer and seller in e-commerce industry. The integration of trust mechanism is proposed through mapping process, strength of one mechanism with the weakness of other. The proposed model for integrated mechanism will be presented and illustrated how the proposed model will be used in real world e-commerce industry.

Informational videos serve as a crucial source for explaining conceptual and procedural knowledge to novices and experts alike. When producing informational videos, editors edit videos by overlaying text/images or trimming footage to enhance the video quality and make it more engaging. However, video editing can be difficult and time-consuming, especially for novice video editors who often struggle with expressing and implementing their editing ideas. To address this challenge, we first explored how multimodality$-$natural language (NL) and sketching, which are natural modalities humans use for expression$-$can be utilized to support video editors in expressing video editing ideas. We gathered 176 multimodal expressions of editing commands from 10 video editors, which revealed the patterns of use of NL and sketching in describing edit intents. Based on the findings, we present ExpressEdit, a system that enables editing videos via NL text and sketching on the video frame. Powered by LLM and vision models, the system interprets (1) temporal, (2) spatial, and (3) operational references in an NL command and spatial references from sketching. The system implements the interpreted edits, which then the user can iterate on. An observational study (N=10) showed that ExpressEdit enhanced the ability of novice video editors to express and implement their edit ideas. The system allowed participants to perform edits more efficiently and generate more ideas by generating edits based on user's multimodal edit commands and supporting iterations on the editing commands. This work offers insights into the design of future multimodal interfaces and AI-based pipelines for video editing.

In recent years many novel applications have appeared that promote the provision of services and activities in a collaborative manner. The key idea behind such systems is to take advantage of idle or underused capacities of existing resources, in order to provide improved services that assist people in their daily tasks, with additional functionality, enhanced efficiency, and/or reduced cost. Particularly in the domain of urban transportation, many researchers have put forward novel ideas, which are then implemented and evaluated through prototypes that usually draw upon AI methods and tools. However, such proposals also bring up multiple non-technical issues that need to be identified and addressed adequately if such systems are ever meant to be applied to the real world. While, in practice, legal and ethical aspects related to such AI-based systems are seldomly considered in the beginning of the research and development process, we argue that they not only restrict design decisions, but can also help guiding them. In this manuscript, we set out from a prototype of a taxi coordination service that mediates between individual (and autonomous) taxis and potential customers. After representing key aspects of its operation in a semi-structured manner, we analyse its viability from the viewpoint of current legal restrictions and constraints, so as to identify additional non-functional requirements as well as options to address them. Then, we go one step ahead, and actually modify the existing prototype to incorporate the previously identified recommendations. Performing experiments with this improved system helps us identify the most adequate option among several legally admissible alternatives.